Service Department
MOT bookings, servicing enquiries, parts requests — your service team is often the most stretched department in the building. AUXO handles inbound service enquiries, captures the information, and books appointments — without your team lifting the phone.
What We Handle
Capture vehicle details, find a slot, confirm the booking — all without your service desk taking the call.
Full service, interim service, specific work — the system gathers what they need and books it in.
Parts availability questions handled and routed to the right person with all the details already captured.
Customers want to book their service in the evening. Now they can — and it lands in your diary by morning.
Customers with recall or warranty queries are triaged and directed correctly — without tying up your front desk.
Customers chasing an update on their car in the workshop get a response — without your service advisor stopping what they're doing.
The Impact
Service departments run on tight schedules. Every call your service desk doesn't have to take is time your advisor spends with the customer standing in front of them. That's the business case.
Via call, text, or web form — day or night. Your service desk is busy or closed. It doesn't matter.
Vehicle registration, mileage, what they need, preferred dates — all captured automatically in the conversation.
If a slot is available, the booking is confirmed. If the query needs a human, it's routed with all the context already there.
Service advisors deal with customers in the workshop — not the phone queue. Productivity up. Customer experience up.
Start the pilot this week. Built custom around your service operation.